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ITIL® Managing Across the Lifecycle

Difficulty level: Duration in days: Delivery options:

5

Classroom based

  • The ITIL® Expert Certificate in Managing across the Lifecycle is a free-standing qualification, but is also the final module of the Service Lifecycle and/or Service Capability modules that lead to the ITIL® Expert in IT Service Management.

    The purpose of this course is to impart and test knowledge across the contents of the ITIL® core books; focusing on business, management and supervisory objectives, purpose, processes, functions and activities, as well as on the interfaces and interactions between the processes addressed in the five core ITIL® books.

    The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion. On completion of the course and the required personal study, delegates will be able to sit the ITIL® Expert examination in Managing across the Lifecycle worth 5 credits.
  • This course will enable participants to:
    • Appreciate and analyse IT Service Management business and managerial issues.
    • Manage the planning and implementation of IT Service Management.
    • Manage strategic change.
    • Carry out Risk Management.
    • Understand managerial functions.
    • Understand organisational challenges.
    • Conduct lifecycle project assessment.
    • Understand complementary industry guidance and tool strategies.
  • This course is aimed at individuals who require a business and management-level understanding of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.

    The course will also be of benefit to individuals seeking to attain the ITIL® Expert in IT Service Management and who wish to obtain this qualification as final mandatory modules leading to ITIL® Expert. This course and success in the associated examination is also a prerequisite for any individuals wishing to study for the ITIL® Expert in IT Service Management.
  • Candidates must already hold the ITIL® Foundation Certificate in IT Service Management (2 credits) and have obtained a minimum of a further 15 credits (so a total of at least 17 credits) through formal ITIL® Lifecycle or Capability stream qualifications. Documentary evidence of this level of certification will be required before admission to the ITIL® Expert Managing across the Lifecycle examination is granted.
    • 8 complex multiple-choice questions (multi-part, scenario-based, gradient-scoring),
    • closed book,
    • 90 minutes (30 minutes additionaly for all non-native english speaking delegates),
    • 70% pass mark required.
  • Event Event Date Event End Date Location Individual Price Register
    ITIL® Overview on-line 24x7 24x7 on-line 200,00€
    ITIL® Foundation on-line 24x7 24x7 on-line 350,00€

Course Contents

  • Managing Strategic change:
    • Challenges, CSFs and Risks
    • Business Benefits
    • Planning and Defining Scope
    • Resource Planning
    • Budgeting and Costing
    • Quality Control
    • Strategic Influencing
    • Customer Liaison
    • Project Termination
    • Challenges, CSFs, Risks
    • Risk Identification
    • Risk Evaluation
    • Corrective Actions
    • Risk Control
    • Transfer of Risks
    • Service Provider Risks
    • Contract Risks
    • Design Risks
    • Operational Risks
    • Market Risks
  • Managing the Planning and Implementation of IT Service Management:
    • Activities during Plan, Do, Check, Act
    • Planning
    • Organising
    • Directing
    • Controlling and Evaluating
    • Organisational Form and Design
    • Policy Resistance
    • Communication
  • Understanding Organisational Challenges:
    • Addressing Maturity Challenges
    • Strategy Generation – Value Creation
    • Addressing Organisational Structure and Transition
    • Addressing Confidentiality, Integrity and Availability of Information
    • Addressing Governance
    • Addressing Balance in Service Operations
    • Value of Measuring
    • Value of Monitoring
    • Reporting
    • Value of Benchmarking
    • Service Portfolio Assessment across the Lifecycle
    • Business Perspective Improvement Model
    • Value of Following CMM

Client Testimonials

  • Well structured course – good balance between lecturing , good practices and productive interactions. You helped me to learn and understand more IT based processes. Thank you.
    Mrs. Natira Dika-Krluku Macedonian Telekom
  • ITSM Center not only helped me achieve the ITIL certifications but also provided me the practical insights to improve my day to day work and help my organization achieve ITIL Standards.
    Mr. Granit Gjoni Balfin
  • ITSM CENTER and its lecturer created an impacting experience from which I came out richer in skills and knowledge. I would certainly recommend this workshop to my teammates and colleagues.
    Mr. Matija Benčina Telekom Slovenia
  • Course enables you to learn about the theoretical basis in a structured and understandable way. It is much easier to get a grasp on the subject matter when the lecturer is knowledgeable and ties together theoretical knowledge with practical wisdom.
    Mr. Jan Šuen Slovenian Railways
  • All courses I have taken in ITSM center contributed in a substancial manner to optimize internal processes. Special thanks to lecturer who was willing to consider live company cases during the course.
    Mr. Žiga Mrak Bayer
  • The course is nicely structured and clearly outlines the management principles. It also gives us a detailed description of the processes as well as roles and responsibilities of the people.
    Mr. Chellappan N. Nandakumar Telekom Slovenia

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