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ITIL® Interm. - Release, Control & Validation

Difficulty level: Duration in days: Delivery options:

4

Classroom based

  • The ITIL® Intermediate Certificate in Release, Control and Validation forms part of the Capability series of Intermediate certification modules, which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITIL® Service Management Expert qualification. It will be of interest to candidates who wish to gain a deep level of understanding of the release, control and validation processes and roles across the Service Lifecycle.

    The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion. On completion of the course and the required personal study, delegates will be able to sit the ITIL® Intermediate examination in Release, Control and Validation worth 4 credits.
  • This course will enable participants to:
    • Understand the importance of Service Management as a Practice
    • Recognise the importance of Release, Control and Validation while providing service
    • Appreciate how all processes in Release, Control and Validation interact with other Service Lifecycle Processes
    • Identify the processes, activities, methods and functions used in each of the Release, Control and Validation processes
    • Understand how to use the Release, Control and Validation processes, activities and functions to achieve operational excellence
    • Explain how to measure Release, Control and Validation
    • Understand the importance of IT Security and its contributions to Release, Control and Validation
    • Understand the technology and implementation considerations surrounding Release, Control and Validation and the associated Challenges and Risks.
  • This course is aimed at individuals who have attained the V3 ITIL® Foundation certificate in Service Management and who wish to advance to higher level ITIL® certifications. It will greatly benefit delegates who require a deep understanding of ITIL® Release, Control and Validation processes and how they may be used to enhance the quality of IT service support within an organisation.

    Individuals who may find this course of interest include IT professionals that are working within an organisation that has adopted and adapted ITIL® and who need to be informed about and thereafter contribute to an ongoing service improvement programme, as well as operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation and Knowledge Management, and who wish to enhance their role-based capabilities.
    • 8 complex multiple-choice questions (multi-part, scenario-based, gradient-scoring),
    • closed book,
    • 90 minutes (30 minutes additionaly for all non-native english speaking delegates),
    • 70% pass mark required.
  • There is a pre-requisite for taking certification exam to attend accredited training and to have ITIL® Foundation certificate. However you can attend on course only without taking exam nevertheless.
  • Event Event Date Event End Date Location Individual Price Register
    ITIL® Overview on-line 24x7 24x7 on-line 200,00€
    ITIL® Foundation on-line 24x7 24x7 on-line 350,00€

Course Contents

    • Exploring the purpose and objectives of the service transition stream
    • The scope of the service transition phase in relation to the RCV processes
    • Developing an effective service transition strategy
    • The approach and best practices in planning and coordinating service transition activities
    • Manage and control the relation between RCV and service life-cycle stages
    • Ensure better service delivery through the application of RCV principles to protect existing processes
    • Boost customer satisfaction levels through more timely deliveries
    • Implement changes in a more controlled manner, reducing the risk of problems and outages
    • Command higher salaries or broaden employment prospects by applying their new knowledge and expertise
    • Change Management
    • Service Release and Deployment Management
    • Service Validation and Testing
    • Service Asset and Configuration Management
    • Knowledge Management
    • Request Fulfilment
    • Service Evaluation
    • Technology as part of implementing service management
    • Evaluation criteria for service management tools
    • Identifying good practices with service design
    • Challenges, critical success factors and risks
    • Managing change in operations
    • Implementing service management technologies
    • Roles and Responsibilities
    • Organisational Context

Client Testimonials

  • Well structured course – good balance between lecturing , good practices and productive interactions. You helped me to learn and understand more IT based processes. Thank you.
    Mrs. Natira Dika-Krluku Macedonian Telekom
  • ITSM Center not only helped me achieve the ITIL certifications but also provided me the practical insights to improve my day to day work and help my organization achieve ITIL Standards.
    Mr. Granit Gjoni Balfin
  • ITSM CENTER and its lecturer created an impacting experience from which I came out richer in skills and knowledge. I would certainly recommend this workshop to my teammates and colleagues.
    Mr. Matija Benčina Telekom Slovenia
  • Course enables you to learn about the theoretical basis in a structured and understandable way. It is much easier to get a grasp on the subject matter when the lecturer is knowledgeable and ties together theoretical knowledge with practical wisdom.
    Mr. Jan Šuen Slovenian Railways
  • All courses I have taken in ITSM center contributed in a substancial manner to optimize internal processes. Special thanks to lecturer who was willing to consider live company cases during the course.
    Mr. Žiga Mrak Bayer
  • The course is nicely structured and clearly outlines the management principles. It also gives us a detailed description of the processes as well as roles and responsibilities of the people.
    Mr. Chellappan N. Nandakumar Telekom Slovenia

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