| Difficulty level: | Duration in days: | Delivery options: |
3 |
Classroom based |
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The ITIL® Intermediate Certificate in Service Design forms part of the Lifecycle series of Intermediate certification modules, which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITIL® Service Management Expert qualification. It will give candidates a deep level of understanding of Service Design processes and roles.
This course is intended to enable delegates with a Foundation-level knowledge of IT Service Management to apply good practice in processes pertaining to the Service Design lifecycle phase. The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion. On completion of the course and the required personal study, delegates will be able to sit the ITIL® Intermediate examination in Service Design worth 3 credits. -
This course will enable participants to:
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This course is aimed at individuals who have attained the ITIL® Foundation certificate in Service Management and who wish to advance to higher level ITIL® certifications. It will give delegates a detailed understanding of the ITIL® Service Strategy phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.
Individuals who may find this course of interest include IT professionals working within or about to enter a Service Design environment and requiring a detailed understanding of the processes, functions and activities involved, as well as those who are seeking the ITIL® Expert qualification in IT Service Management. -
There is a pre-requisite for taking certification exam to attend accredited training and to have ITIL® Foundation certificate. However you can attend on course only without taking exam nevertheless.
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Event Event Date Event End Date Location Individual Price Register ITIL® Service Transition 25/03/19 8:30 27/03/19 4:30 Ljubljana 1.200,00€ ITIL® V4 Foundation 26/03/19 8:30 28/03/19 4:30 Skopje 550,00€ ITIL® V4 Foundation 08/04/19 8:30 10/04/19 4:30 Ljubljana 850,00€ ITIL® Service Operation 07/05/19 9:00 09/05/19 5:00 Skopje 900,00€ ITIL® Service Strategy 13/05/19 8:30 15/05/19 4:30 Zagreb 1.200,00€ ITIL® Service Operation 20/05/19 8:30 22/05/19 4:30 Ljubljana 1.200,00€ ITIL® V4 Foundation 22/05/19 8:30 24/05/19 4:30 Belgrade 600,00€ ITIL® Service Design 03/06/19 8:30 05/06/19 4:30 Zagreb 1.200,00€ ITIL® Overview on-line 24x7 24x7 on-line 200,00€ ITIL® Foundation on-line 24x7 24x7 on-line 350,00€
