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ITIL® V4 Strategist: Direct, Plan & Improve

Difficulty level: Duration in days: Delivery: Lecturer:

3

 Video conference Mr. Rok Sajovic

  • This course provides IT practitioners with the practical skills necessary to create a ‘learning and improving’ IT organization with a strong and effective strategic direction.
    The DPI course focuses on these key ITIL 4 practices:
    • Continual improvement
    • Measurement and reporting
    • Portfolio management
    • Organizational change management
    • Risk management

    Another major component of the course includes learning about the impact of Agile and Lean ways of working and how these methodologies can be leveraged to your organization’s advantage. The course provides practical and strategic elements for planning and delivering continual improvements with necessary agility.
    • Understand the key concepts of Direct, Plan, and Improve
    • Learn how to cascade goals and requirements
    • Learn how to define effective policies, controls, and guidelines
    • Learn how to place decision-making authority at the correct level
    • Understand the role of governance, risk, and compliance (GRC) and how to integrate with the service value system (SVS)
    • Learn how to use the ITIL continual improvement model to improve the service value system
    • Learn how to identify assessment objectives, outputs requirements, and criteria as well as how to select an appropriate assessment for a particular situation
    • Learn how to define and prioritize desired outcomes
    • Learn how to build, justify, and sell a business case
    • Learn how to conduct improvement reviews and how to embed continual improvement at all levels of the SVS
    • Identify and manage different stakeholder types
    • Learn how to establish effective channels for feedback and communication
    • Learn how to develop effective interfaces across the value chain
    • Understand how to use the key principles and methods of measurement and reporting in directing, planning, and improvement
    • Learn how to direct, plan, and improve value streams and practices
    • Understand the differences between value streams and practices while learning how to select and use the appropriate techniques to direct, plan, and improve them
  • This course is aimed at IT leaders and managers of all levels of the organization who are seeking to obtain the ITIL Managing Professional (MP) designation or the ITIL Strategic Leader (SL) designation, and/or who are involved in shaping IT direction and strategy.
  • For this course you are required to have successfully attained your ITIL 4 Foundation certificate.
    You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course.

    Please take a look at our ITIL V4 Foundation training.
    • The exam is 90 minutes in duration + 15% for non-native english language speakers
    • 40 multiple-choice questions,
    • closed book,
    • 70% pass mark required.
  • Event Event Date Event End Date Location Individual Price Register
    ITIL® V4 Specialist: Drive Stakeholder Value 10/05/21 9:00 12/05/21 4:30 Ljubljana 1.500,00 EUR (Exam inclusive)
    ITIL® V4 Specialist: Create, Deliver & Support 17/05/21 9:00 19/05/21 4:00 Video conference 1.500,00 EUR (Exam inclusive)
    ITIL® V4 Foundation 09/06/21 9:00 11/06/21 4:00 Video conference 1.050,00 EUR (Exam inclusive)
    ITIL® Overview on-line 24x7 24x7 Self paced on-line 200,00€
    ITIL® Foundation on-line 24x7 24x7 Self paced on-line 550,00 EUR (Exam inclusive)

Mr. Rok Sajovic

Mr. Rok Sajovic

Lead ITIL® and PRINCE2® Trainer


Mr. Sajovic is a graduated computer engineer and has a Master of Science degree in Management. After working in Government Centre for Informatics for three years, he was employed in privately held company focusing on IT Service Management where he was holding a position of senior manager for three years. At the end of 2007 Rok funded a company named ITSM CENTER Ltd. based in Slovenia, where he is now employed as Managing Director.

Certificates he holds:  ITIL® V4 Managing Professional, ITIL® V4 Foundation, ITIL® Service Strategy, ITIL® Service Design, ITIL® Service Transition, ITIL® Service Operation, ITIL® Continual Service Improvement, ITIL® Operational Support & Anylsis, ITIL® Release, Control & Validation, ITIL® Service Offerings & Agreements, ITIL® Expert, PRINCE2® Foundation, PRINCE2® Practitioner, Cloud Computing Foundation, Secure Cloud Services, Help Desk Senior Analyst, ISO/IEC 20000 Foundation, ISO/IEC 20000 Lead Auditor, ISO/IEC 27001 Foundation, ISO/IEC 27001 Lead Auditor, SCRUM Foundation, SCRUM Developer

Download CV

Event Properties

Event Date 07/04/21 9:00
Event End Date 09/04/21 4:00
Individual Price 1.500,00 EUR (Exam inclusive)
Location Video conference

Venue Information - Video conference

MS Teams - link to be shared to participants separatelly

1.500,00€ 8
We are no longer accepting registration for this event

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