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ITIL® Certification

Everyone talks about IT Service Management (ITSM) and Information Technology Infrastructure Libraries (ITIL®), but people aren’t always clear on what these concepts mean. This is even though most IT shops use some form of ITSM strategies and ITIL® tools every day, whether they realize it or not. To help clarify what ITSM and ITIL are, here’s a simple primer that explains what each term means and how they enable IT service delivery.

ITIL® Certification scheme

The ITIL® certification scheme provides a modular approach to the ITIL framework, and is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail. The tiered structure of the qualification offers candidates flexibility relating to the different disciplines and areas of ITIL and the ability to focus their studies on key areas of interest.

The credits earned through this system can then be used towards the ITIL Expert level of certification, for which candidates must have earned a required number of credits (22) from a selection of certifications, including ITIL Practitioner (3 credits), which cover the full spectrum of ITIL best practice.

The 17 credits required before Managing across the Lifecycle (MALC) to advance to ITIL Expert can be earned in any order once the 2 credits for ITIL Foundation have been completed. ITIL Practitioner can be taken immediately after Foundation, or after completing any number of Intermediate modules.

While ITIL Practitioner is positioned on the journey towards ITIL Expert, we believe that current ITIL Expert qualification holders would benefit from the practical nature of the ITIL Practitioner guidance, and the extensive toolkit it includes. This view has been confirmed by candidates.

To achieve the ITIL Master certification, you must be able to explain and justify how you have personally selected and applied a range of knowledge, principles, methods and techniques from ITIL and supporting management techniques, to achieve desired business outcomes in one or more practical assignments.

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