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ITIL® V4 Managing Professional Transition Module

Difficulty level: Duration in days: Delivery options:

5

 Classroom based

  • The ITIL 4 Managing Professional transition module is a 5-day course, designed to allow ITIL v3 candidates who have already invested to easily transition across to ITIL 4. They can gain the designation of ITIL 4 Managing Professional via one course and one exam.

    The transition module enables candidates to recognise their previous achievements while still gaining the up-to-date skills and knowledge needed to navigate the digital service economy.

    The module will provide information on the key elements of the following modules from ITIL 4:
    • ITIL 4 Foundation (1st day)
    • ITIL 4 Specialist Create, Deliver and Support (2nd day)
    • ITIL 4 Specialist Drive Stakeholder Value (3rd day)
    • ITIL 4 Specialist High Velocity IT (4th day)
    • ITIL 4 Strategist Direct Plan and Improve. (5th day)

    To take the transition module, all candidates must be at Expert level or have a minimum of 17 v3 credits. Candidates can continue to collect their v3 Intermediate or Practitioner credits to enable them to be eligible to take the transition module when it is launched.
    • A review of the main differences between ITIL v3’s five-stage lifecycle IT service management model and its 26 processes and functions, compared to ITIL 4’s service value system model and its 34 practices
    • A review of the SVS model and its components: the service value chain, seven guiding principles, four business dimensions, governance, continual improvement, and a review of ITIL 4’s 34 practices, which are grouped into three operational streams (general management, service management, and technical management)
    • Key concepts and teachings from the three ITIL 4 advanced IT Specialist courses: Create, Deliver & Support; Drive Stakeholder Value; High Velocity IT Key concepts and teachings from the ITIL Strategist advanced book and course – "Direct, Plan & Improve"
    • A review and ample discussion of the examinable agenda items, at the end of each module
    • Practice exams and sample opportunity to reinforce the key concepts needed for the exam
  • This course is a management level course intended ONLY for individuals who have obtained their ITIL Expert designation, or have achieved 17 ITIL v3 credits before starting the course.

    You also qualify if you have obtained 15 ITIL v3 credits and passed the ITIL 4 foundation exam.
    • The exam is 90 minutes in duration + 15% for non-native english language speakers
    • 40 multiple-choice questions,
    • closed book,
    • 70% pass mark required.

Client Testimonials

  • Well structured course – good balance between lecturing , good practices and productive interactions. You helped me to learn and understand more IT based processes. Thank you.
    Mrs. Natira Dika-Krluku Macedonian Telekom
  • ITSM Center not only helped me achieve the ITIL certifications but also provided me the practical insights to improve my day to day work and help my organization achieve ITIL Standards.
    Mr. Granit Gjoni Balfin
  • ITSM CENTER and its lecturer created an impacting experience from which I came out richer in skills and knowledge. I would certainly recommend this workshop to my teammates and colleagues.
    Mr. Matija Benčina Telekom Slovenia
  • Course enables you to learn about the theoretical basis in a structured and understandable way. It is much easier to get a grasp on the subject matter when the lecturer is knowledgeable and ties together theoretical knowledge with practical wisdom.
    Mr. Jan Šuen Slovenian Railways
  • All courses I have taken in ITSM center contributed in a substancial manner to optimize internal processes. Special thanks to lecturer who was willing to consider live company cases during the course.
    Mr. Žiga Mrak Bayer
  • The course is nicely structured and clearly outlines the management principles. It also gives us a detailed description of the processes as well as roles and responsibilities of the people.
    Mr. Chellappan N. Nandakumar Telekom Slovenia

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