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We are experts in IT and Business management trainings. We are passionate about helping our clients achieve their goals!

ITIL® V4 Strategist: Direct, Plan & Improve

Difficulty level: Duration in days: Delivery options:

3

Classroom based

  • This course provides IT practitioners with the practical skills necessary to create a ‘learning and improving’ IT organization with a strong and effective strategic direction.
    The DPI course focuses on these key ITIL 4 practices:
    • Continual improvement
    • Measurement and reporting
    • Portfolio management
    • Organizational change management
    • Risk management

    Another major component of the course includes learning about the impact of Agile and Lean ways of working and how these methodologies can be leveraged to your organization’s advantage. The course provides practical and strategic elements for planning and delivering continual improvements with necessary agility.
    • Understand the key concepts of Direct, Plan, and Improve
    • Learn how to cascade goals and requirements
    • Learn how to define effective policies, controls, and guidelines
    • Learn how to place decision-making authority at the correct level
    • Understand the role of governance, risk, and compliance (GRC) and how to integrate with the service value system (SVS)
    • Learn how to use the ITIL continual improvement model to improve the service value system
    • Learn how to identify assessment objectives, outputs requirements, and criteria as well as how to select an appropriate assessment for a particular situation
    • Learn how to define and prioritize desired outcomes
    • Learn how to build, justify, and sell a business case
    • Learn how to conduct improvement reviews and how to embed continual improvement at all levels of the SVS
    • Identify and manage different stakeholder types
    • Learn how to establish effective channels for feedback and communication
    • Learn how to develop effective interfaces across the value chain
    • Understand how to use the key principles and methods of measurement and reporting in directing, planning, and improvement
    • Learn how to direct, plan, and improve value streams and practices
    • Understand the differences between value streams and practices while learning how to select and use the appropriate techniques to direct, plan, and improve them
  • This course is aimed at IT leaders and managers of all levels of the organization who are seeking to obtain the ITIL Managing Professional (MP) designation or the ITIL Strategic Leader (SL) designation, and/or who are involved in shaping IT direction and strategy.
  • For this course you are required to have successfully attained your ITIL 4 Foundation certificate.
    You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course.

    Please take a look at our ITIL V4 Foundation training.
    • The exam is 90 minutes in duration + 15% for non-native english language speakers
    • 40 multiple-choice questions,
    • closed book,
    • 70% pass mark required.
  • Event Event Date Event End Date Location Individual Price Register
    ITIL® V4 Managing Professional Transition 30/11/20 8:30 04/12/20 4:30 Video conference 2.500,00 € (Exam inclusive)
    ITIL® Overview on-line 24x7 24x7 Self paced on-line 200,00€
    ITIL® Foundation on-line 24x7 24x7 Self paced on-line 550,00 EUR (Exam inclusive)

Client Testimonials

  • Well structured course – good balance between lecturing , good practices and productive interactions. You helped me to learn and understand more IT based processes. Thank you.
    Mrs. Natira Dika-Krluku Macedonian Telekom
  • ITSM Center not only helped me achieve the ITIL certifications but also provided me the practical insights to improve my day to day work and help my organization achieve ITIL Standards.
    Mr. Granit Gjoni Balfin
  • ITSM CENTER and its lecturer created an impacting experience from which I came out richer in skills and knowledge. I would certainly recommend this workshop to my teammates and colleagues.
    Mr. Matija Benčina Telekom Slovenia
  • Course enables you to learn about the theoretical basis in a structured and understandable way. It is much easier to get a grasp on the subject matter when the lecturer is knowledgeable and ties together theoretical knowledge with practical wisdom.
    Mr. Jan Šuen Slovenian Railways
  • All courses I have taken in ITSM center contributed in a substancial manner to optimize internal processes. Special thanks to lecturer who was willing to consider live company cases during the course.
    Mr. Žiga Mrak Bayer
  • The course is nicely structured and clearly outlines the management principles. It also gives us a detailed description of the processes as well as roles and responsibilities of the people.
    Mr. Chellappan N. Nandakumar Telekom Slovenia

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Learn

Attend on our classroom based or on-line self paced training to gain needed experience and knowledge to fill the gap.
 

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+386 1 2425 866

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