This course provides IT practitioners with the practical skills necessary to create a ‘learning and improving’ IT organization with a strong and effective strategic direction.
The DPI course focuses on these key ITIL 4 practices:

• Continual improvement
• Measurement and reporting
• Portfolio management
• Organizational change management
• Risk management

Another major component of the course includes learning about the impact of Agile and Lean ways of working and how these methodologies can be leveraged to your organization’s advantage. The course provides practical and strategic elements for planning and delivering continual improvements with necessary agility.

This course is aimed at IT leaders and managers of all levels of the organization who are seeking to obtain the ITIL Managing Professional (MP) designation or the ITIL Strategic Leader (SL) designation, and/or who are involved in shaping IT direction and strategy.

For this course you are required to have successfully attained your ITIL 4 Foundation certificate.
You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course.

Please take a look at our ITIL V4 Foundation training.