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The purpose of the ITIL® Foundation certificate in IT Service Management is to introduce tothe candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance. Furthermore, the qualification will provide the candidate with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.
The target group of the ITIL® Foundation certificate in IT Service Management is:
- Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organisation.
- IT professionals that are working within an organisation that has adopted and adaptedITIL® who need to be informed about and thereafter contribute to an ongoing service improvement programme.
- Anyone who is looking to upgrade their ITIL v3 certification and knowledge.
There are no formal criteria or pre-requisites for candidates wishing to attend this course, though some familiarity with IT terminology and an appreciation of their own business environment is strongly recommended.
Event Event Date Event End Date Location Individual Price Register ITIL® Service Transition 25/03/19 8:30 27/03/19 4:30 Ljubljana 1.200,00€ ITIL® V4 Foundation 26/03/19 8:30 28/03/19 4:30 Skopje 550,00€ ITIL® V4 Foundation 08/04/19 8:30 10/04/19 4:30 Ljubljana 850,00€ ITIL® Service Operation 07/05/19 9:00 09/05/19 5:00 Skopje 900,00€ ITIL® Service Strategy 13/05/19 8:30 15/05/19 4:30 Zagreb 1.200,00€ ITIL® Service Operation 20/05/19 8:30 22/05/19 4:30 Ljubljana 1.200,00€ ITIL® V4 Foundation 22/05/19 8:30 24/05/19 4:30 Belgrade 600,00€ ITIL® Service Design 03/06/19 8:30 05/06/19 4:30 Zagreb 1.200,00€ ITIL® Overview on-line 24x7 24x7 on-line 200,00€ ITIL® Foundation on-line 24x7 24x7 on-line 350,00€