ITIL 5 Foundation introduces candidates to:

• Understand the core concepts of digital product and service management.
• Understand how value is co-created through collaboration between service providers, consumers and stakeholders, while weighing outcomes, costs, risks, experience and sustainability.
• Understand the four dimensions of product and service management.
• Understand the ITIL Value System and how it brings together the Guiding Principles, Governance, Value Chain activities, Management practices and Continual Improvement.
• Learn how to apply the ITIL Guiding Principles to make better decisions, collaborate more effectively, and adapt ITIL practices to real-world digital environments.
• Understand the product and service lifecycle and value chain activities.
• Understand ITIL Management practices.
• Learn how continual improvement is embedded within ITIL, and supports long-term organisational success.
• Value stream mapping and management, understand how to identify, map and manage value streams to improve flow, visibility and outcomes across digital products and services.

• Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organisation.
• IT professionals that are working within an organisation that has adopted and adaptedITIL® who need to be informed about and thereafter contribute to an ongoing service improvement programme.
• Anyone who is looking to upgrade their ITIL v3 certification and knowledge.

• What ITIL is and what it is not. Who is the owner and other general information.
• What are the drivers for better IT Management, useful guidance and what are best practices.
• Definition of Service, Service Management and IT Service Management.
• Functions, Roles and Processes.

• General Management Practices: Continual Improvement
• General Management Practices: Information Security Management
• General Management Practices: Relationship Management
• General Management Practices: Supplier Management
• Service Management Practices: Availability Management
• Service Management Practices: Capacity and Performance Management
• Service Management Practices: Change Control
• Service Management Practices: Incident Management
• Service Management Practices: IT Asset Management
• Service Management Practices: Monitoring and Event Management
• Service Management Practices: Problem Management
• Service Management Practices: Release Management
• Service Management Practices: Service Configuraion Management
• Service Management Practices: Service Continuity Management
• Service Management Practices: Service Desk
• Service Management Practices: Service Level Management
• Service Management Practices: Service Request Management
• Technical Management Practices: Deployment Management