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ITIL® 4 Specialist Create Deliver and Support (ITIL 4 CDS) module covers the 'core' service management activities and expands the current scope of ITIL to cover the 'creation' of services. This module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.
The course agenda covers the following ITIL 4 practices to help you understand the major factors that contribute to the successful creation, delivery, and support across ITIL’s new service value system (SVS) business model:
Understand how to plan and build a service value stream to create, deliver, and support services:
Discover how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams:
Learn how to create, deliver, and support services:
This course is aimed at IT service management practitioners who are seeking to obtain the ITIL Managing Professional (MP) designation, and/or responsible for the operation of IT-enabled and digital services and for end-to-end support and delivery.
For this course you are required to have successfully attained your ITIL 4 Foundation certificate.
You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course.
Please take a look at our ITIL V4 Foundation training.