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ITIL® V4 Specialist: Monitor, Support & Fulfil

Difficulty level: Duration in days: Delivery options:

3

 Classroom based

  • The ITIL 4 Specialist: Monitor, Support and Fulfil combined practice module is for IT professionals aiming to establish a good cross-practice collaboration and effective service value streams. The individuals can demonstrate their understanding and application of the concepts covered in the five ITIL Management Practices at both strategic and operational levels maximizing value from these practices.
    • ITIL® 4 Practitioner: Incident Management
    • ITIL® 4 Practitioner: Service Desk
    • ITIL® 4 Practitioner: Problem Management
    • ITIL® 4 Practitioner: Service Request Management
    • ITIL® 4 Practitioner: Monitoring and Event Management
  • This course will help you to:
    • Define the key concepts, principles, value and challenges of ITIL 4’s five management practices
    • Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals
    • Integrate the practices in the organization’s value streams
    • Understand the interfaces and synergies across these five practices
    • Apply metrics and practice success factors to improve performance
    • Measure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model.
  • This course is aimed at candidates taking the ITIL® 4 Monitor, Support and Fulfil Practices qualification as well as individuals that consider themselves a:
    • Configuration Manager
    • Availability Manager
    • System Software and Application Support
    • IT Operations Manager
    • Network Control, Operation and Support
    • Database Administrator
    • Service Desk Agent
    • Problem Manager
    • Incident Manager
    • Service Desk Manager
    • Service Request Manager
  • For this course you are required to have successfully attained your ITIL 4 Foundation certificate.
    You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course.

    Please take a look at our ITIL V4 Foundation training.
    • The exam is 90 minutes in duration + 15% for non-native english language speakers
    • 60 multiple-choice questions,
    • closed book,
    • 65% pass mark required.
  • Event Event Date Event End Date Location Individual Price Register
    ITIL® V4 Specialist: High Velocity IT 27/11/24 9:00 29/11/24 4:00 Video conference 1.850,00 EUR (Exam inclusive) + VAT
    ITIL® V4 Foundation on-line 24x7 24x7 Self paced on-line 950,00 EUR (Exam inclusive) + VAT

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