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ITIL® V4 Strategist: Direct, Plan and Improve

Difficulty level: Duration in days: Delivery: Lecturer:

3

 Classroom based Mr. Rok Sajovic

  • ITIL® 4 Specialist Create Deliver and Support (ITIL 4 CDS) module covers the 'core' service management activities and expands the current scope of ITIL to cover the 'creation' of services. This module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.

    The course agenda covers the following ITIL 4 practices to help you understand the major factors that contribute to the successful creation, delivery, and support across ITIL’s new service value system (SVS) business model:
    • Service design price and orchestration
    • Software development and management
    • Deployment management
    • Release management
    • Service validation and testing
    • Change enablement
    • Ensuring stakeholder satisfaction
    • Service Desk
    • Incident management – detection and resolution
    • Problem management
    • Knowledge management
    • Service level management
    • Monitoring and event management
  • Understand how to plan and build a service value stream to create, deliver, and support services:
    • Learn the concepts and challenges that relate to organisational structure, team capabilities, roles, and culture across the SVS
    • Understand the value of positive communications
    • Understand the planning and management of resources in the SVS
    • Understand the value and use of IT across the SVS

    Discover how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams:
    • Learn how to design, develop, and transition a value stream using ITIL practices
    • Learn how to better provide user support using ITIL practices

    Learn how to create, deliver, and support services:
    • Discover how to prioritize, structure, and coordinate work and activities
    • Understand buy versus build considerations, sourcing options, and service integration management (SIAM)
  • This course is aimed at IT service management practitioners who are seeking to obtain the ITIL Managing Professional (MP) designation, and/or responsible for the operation of IT-enabled and digital services and for end-to-end support and delivery.

    Roles include:
    • Service Desk Directors/Managers;
    • IT Infrastructure & Support Directors/Managers;
    • Problem, Change, and Release Managers;
    • DevOps Directors/Managers;
    • Continual Improvement Program/Project Directors/Managers;
    • Senior Service & Support Analysts;
    • Process/Practice Owners;
    • Service Level Management Directors/Managers.
  • For this course you are required to have successfully attained your ITIL 4 Foundation certificate.
    You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course.

    Please take a look at our ITIL V4 Foundation training.
    • The exam is 90 minutes in duration + 15% for non-native english language speakers,
    • 40 multiple-choice questions,
    • closed book,
    • 70% pass mark required.
  • Event Event Date Event End Date Location Individual Price Register
    ITIL® V4 Foundation on-line 24x7 24x7 Self paced on-line 950,00 EUR (Exam inclusive) + VAT

Mr. Rok Sajovic

Mr. Rok Sajovic

Lead ITIL® and PRINCE2® Trainer


Mr. Sajovic is a graduated computer engineer and has a Master of Science degree in Management. After working in Government Centre for Informatics for three years, he was employed in privately held company focusing on IT Service Management where he was holding a position of senior manager for three years. At the end of 2007 Rok funded a company named ITSM CENTER Ltd. based in Slovenia, where he is now employed as Managing Director.

Certificates he holds:  ITIL® V4 Managing Professional, ITIL® V4 Foundation, ITIL® Service Strategy, ITIL® Service Design, ITIL® Service Transition, ITIL® Service Operation, ITIL® Continual Service Improvement, ITIL® Operational Support & Anylsis, ITIL® Release, Control & Validation, ITIL® Service Offerings & Agreements, ITIL® Expert, PRINCE2® Foundation, PRINCE2® Practitioner, Cloud Computing Foundation, Secure Cloud Services, Help Desk Senior Analyst, ISO/IEC 20000 Foundation, ISO/IEC 20000 Lead Auditor, ISO/IEC 27001 Foundation, ISO/IEC 27001 Lead Auditor, SCRUM Foundation, SCRUM Developer

Download CV

Event Properties

Event Date 21/10/24 9:00
Event End Date 23/10/24 4:00
Individual Price 1.850,00 EUR (Exam inclusive) + VAT
Location
Ljubljana
ITSM CENTER d.o.o., Ljubljanska cesta 12f, 1236 Trzin, Slovenija
Ljubljana
1.850,00€ 10
We are no longer accepting registration for this event

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