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ITIL® V4 Specialist: Monitor, Support, Fulfil

Difficulty level: Duration in days: Delivery: Lecturer:

3

 Classroom based Mr. Rok Sajovic

  • The ITIL 4 Specialist: Monitor, Support and Fulfil combined practice module is for IT professionals aiming to establish a good cross-practice collaboration and effective service value streams. The individuals can demonstrate their understanding and application of the concepts covered in the five ITIL Management Practices at both strategic and operational levels maximizing value from these practices.
    • ITIL® 4 Practitioner: Incident Management
    • ITIL® 4 Practitioner: Service Desk
    • ITIL® 4 Practitioner: Problem Management
    • ITIL® 4 Practitioner: Service Request Management
    • ITIL® 4 Practitioner: Monitoring and Event Management
  • This course will help you to:
    • Define the key concepts, principles, value and challenges of ITIL 4’s five management practices
    • Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals
    • Integrate the practices in the organization’s value streams
    • Understand the interfaces and synergies across these five practices
    • Apply metrics and practice success factors to improve performance
    • Measure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model.
  • This course is aimed at candidates taking the ITIL® 4 Monitor, Support and Fulfil Practices qualification as well as individuals that consider themselves a:
    • Configuration Manager
    • Availability Manager
    • System Software and Application Support
    • IT Operations Manager
    • Network Control, Operation and Support
    • Database Administrator
    • Service Desk Agent
    • Problem Manager
    • Incident Manager
    • Service Desk Manager
    • Service Request Manager
  • For this course you are required to have successfully attained your ITIL 4 Foundation certificate.
    You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course.

    Please take a look at our ITIL V4 Foundation training.
    • The exam is 90 minutes in duration + 15% for non-native english language speakers
    • 60 multiple-choice questions,
    • closed book,
    • 65% pass mark required.
  • Event Event Date Event End Date Location Individual Price Register
    ITIL® V4 Foundation on-line 24x7 24x7 Self paced on-line 950,00 EUR (Exam inclusive) + VAT

Mr. Rok Sajovic

Mr. Rok Sajovic

Lead ITIL® and PRINCE2® Trainer


Mr. Sajovic is a graduated computer engineer and has a Master of Science degree in Management. After working in Government Centre for Informatics for three years, he was employed in privately held company focusing on IT Service Management where he was holding a position of senior manager for three years. At the end of 2007 Rok funded a company named ITSM CENTER Ltd. based in Slovenia, where he is now employed as Managing Director.

Certificates he holds:  ITIL® V4 Managing Professional, ITIL® V4 Foundation, ITIL® Service Strategy, ITIL® Service Design, ITIL® Service Transition, ITIL® Service Operation, ITIL® Continual Service Improvement, ITIL® Operational Support & Anylsis, ITIL® Release, Control & Validation, ITIL® Service Offerings & Agreements, ITIL® Expert, PRINCE2® Foundation, PRINCE2® Practitioner, Cloud Computing Foundation, Secure Cloud Services, Help Desk Senior Analyst, ISO/IEC 20000 Foundation, ISO/IEC 20000 Lead Auditor, ISO/IEC 27001 Foundation, ISO/IEC 27001 Lead Auditor, SCRUM Foundation, SCRUM Developer

Download CV

Event Properties

Event Date 07/10/24 9:00
Event End Date 09/10/24 4:00
Individual Price 1.850,00 EUR (Exam inclusive) + VAT
Location
Ljubljana
ITSM CENTER d.o.o., Ljubljanska cesta 12f, 1236 Trzin, Slovenija
Ljubljana
1.850,00€ 10
We are no longer accepting registration for this event

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