The ITIL 4 Leader: Digital and IT Strategy module provides guidance about crafting a digital vision and shaping IT and business strategies. Digital and IT Strategy will be invaluable for leaders across your organization, including directors, department heads, and aspiring C-Suite professionals.
The course will help you to:
develop a cross-organizational digital strategy
craft a digital vision
drive operational excellence
respond to digital disruption
enable a sustainable business
strategically manage risk
develop digital leaders for the future.
Objectives
By the end of this learning you will be able to:
Demonstrate the use of the ITIL guiding principles in Digital and IT Strategy decisions and activities.
Understand how to leverage digital strategy to react to digital disruption.
Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value.
Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology.
Understand strategic approaches made possible by digital and information technology to achieve customer / market relevance and operational excellence.
Understand the risks and opportunities of Digital and IT Strategy.
Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy.
Understand how to implement a Digital and IT Strategy.
Target Group
This course is for IT leaders and aspiring leaders to help them build and implement effective IT and digital strategy that can tackle digital disruption and drive success.
Pre-requisite
For this course you are required to have successfully attained your ITIL 4 Foundation certificate. You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course.
Practical assessments: You will be prompted throughout different phases of your course to complete four assessments that must be submitted for review by an SME. You must have sign off from all four assessments before you undertake the online exam.
Exam:
The exam is 60 minutes in duration + 15% for non-native english language speakers
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